:root{
  --bg:#0b0b0c; --panel:#151517; --panel-2:#1c1c1f; --line:#2a2a2e;
  --red:#e11d2e; --red-dim:#7a1017; --green:#2ecc71; --green-dim:#146c3f; --amber:#f5a623;
  --text:#f2f2f0; --muted:#8d8d93;
  --mono:'SFMono-Regular',Consolas,'Liberation Mono',Menlo,monospace;
}
*{box-sizing:border-box;}
html,body{margin:0;height:100%;background:var(--bg);color:var(--text);
  font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Inter,Helvetica,Arial,sans-serif;
  font-size:14px;}
.hidden{display:none !important;}
a{color:inherit;}

.chev, .chev-lg{display:inline-block;width:0;height:0;
  border-top:9px solid transparent;border-bottom:9px solid transparent;border-left:14px solid var(--red);}
.chev-lg{border-top-width:13px;border-bottom-width:13px;border-left-width:20px;}
.chev-lg.dim{border-left-color:var(--line);}

/* ══════════ LOGIN ══════════ */
.login-overlay{position:fixed;inset:0;z-index:1000;
  background:radial-gradient(circle at 50% 30%,#161618,#0b0b0c 70%);
  display:flex;align-items:center;justify-content:center;padding:20px;}
.login-card{width:380px;max-width:100%;background:var(--panel);border:1px solid var(--line);
  border-radius:14px;padding:30px 30px 24px;box-shadow:0 24px 60px rgba(0,0,0,.55);}
.login-brand{display:flex;align-items:center;gap:12px;margin-bottom:18px;}
.login-brand h1{font-family:'Arial Black',Arial,sans-serif;font-size:20px;letter-spacing:.5px;
  margin:0;text-transform:uppercase;}
.login-brand span{color:var(--muted);font-size:10.5px;font-family:var(--mono);}
.login-sub{color:var(--muted);font-size:12.5px;margin:0 0 20px;line-height:1.5;}
.google-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:10px;
  background:#fff;color:#1a1a1a;border:none;border-radius:8px;padding:11px;font-size:13.5px;
  font-weight:600;cursor:pointer;text-decoration:none;transition:.15s;}
.google-btn:hover{background:#eee;}
.g-icon{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;
  border-radius:50%;background:conic-gradient(from -45deg,#ea4335 0 25%,#fbbc05 0 50%,#34a853 0 75%,#4285f4 0);
  color:#fff;font-weight:800;font-size:12px;font-family:Arial;}
.login-erro{color:var(--red);font-size:12px;margin-top:14px;min-height:16px;text-align:center;}

/* ══════════ APP SHELL / TOPBAR ══════════ */
.app{display:flex;flex-direction:column;height:100vh;min-height:680px;}
.topbar{display:flex;align-items:center;gap:24px;padding:14px 22px;border-bottom:1px solid var(--line);
  background:linear-gradient(180deg,#111113,#0b0b0c);flex-shrink:0;flex-wrap:wrap;}
.brand{display:flex;align-items:center;gap:10px;margin-right:auto;}
.brand h1{font-family:'Arial Black',Arial,sans-serif;font-size:15px;letter-spacing:.5px;margin:0;
  text-transform:uppercase;}
.brand span{color:var(--muted);font-size:11px;display:block;font-family:var(--mono);}
.topbar-right{display:flex;align-items:center;gap:14px;}
.user-info{font-size:12px;color:var(--muted);}
.papel-super_admin{color:#f5a623;font-weight:700;} .papel-admin{color:var(--green);font-weight:700;}
.papel-atendente{color:var(--muted);}
.btn-ghost{background:var(--panel-2);border:1px solid var(--line);border-radius:7px;
  padding:7px 13px;color:var(--text);font-size:12px;cursor:pointer;transition:.15s;}
.btn-ghost:hover{border-color:var(--red);}
.btn-ghost:focus-visible, .google-btn:focus-visible, button:focus-visible{
  outline:2px solid var(--red);outline-offset:2px;}

/* ══════════ SESSION BAR (empresa/unidade) ══════════ */
.session-bar{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;
  padding:9px 22px;background:linear-gradient(90deg,#1a1315,#151517);border-bottom:1px solid var(--red-dim);
  flex-shrink:0;font-size:12px;}
.sess-left{display:flex;align-items:center;gap:14px;flex-wrap:wrap;}
.sess-emp{font-weight:700;font-size:13px;}
.sess-uni{font-size:12px;color:var(--red);font-weight:700;}
.sess-cnpj{font-size:11px;color:var(--muted);font-family:var(--mono);}
.prov{font-size:10px;padding:3px 9px;border-radius:20px;font-weight:700;letter-spacing:.03em;}
.prov.zapi{background:rgba(46,204,113,.15);color:#2ecc71;border:1px solid rgba(46,204,113,.4);}
.prov.meta{background:rgba(74,144,217,.15);color:#4a90d9;border:1px solid rgba(74,144,217,.4);}

.layout{display:flex;flex:1;min-height:0;}

/* ══════════ COLUNA LATERAL (fase, categoria, qualificação, payload) ══════════ */
.painel-lateral{width:340px;flex-shrink:0;background:var(--panel);border-left:1px solid var(--line);
  overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:16px;}
.painel-lateral::-webkit-scrollbar{width:6px;} .painel-lateral::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}
.painel-vazio{color:var(--muted);font-size:12px;padding:20px;text-align:center;}
.pl-secao{background:var(--panel-2);border:1px solid var(--line);border-radius:10px;padding:14px 15px;}
.pl-secao h3{margin:0 0 10px;font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);
  display:flex;align-items:center;gap:6px;}
.pl-secao h3::before{content:'▸';color:var(--red);}

/* Toggle Manual/Automático - estilo switch (não dois botões) */
.modo-switch-row{display:flex;align-items:center;justify-content:space-between;gap:10px;}
.modo-switch{position:relative;width:52px;height:28px;background:var(--panel);border:1px solid var(--line);
  border-radius:20px;cursor:pointer;transition:.2s;flex-shrink:0;}
.modo-switch.on{background:var(--red);border-color:var(--red);}
.modo-switch .knob{position:absolute;top:2px;left:2px;width:22px;height:22px;background:#fff;border-radius:50%;
  transition:.2s;}
.modo-switch.on .knob{left:26px;}
.modo-switch-label{font-size:12px;font-weight:700;color:var(--muted);}
.modo-switch-label.on{color:var(--red);}

/* Categoria sugerida */
.cat-sugestao{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:11px 13px;
  font-size:12px;line-height:1.5;margin-bottom:10px;}
.cat-sugestao .badge-sugestao{background:rgba(46,204,113,.15);color:var(--green);border:1px solid rgba(46,204,113,.4);
  font-size:9px;padding:2px 8px;border-radius:20px;font-weight:700;text-transform:uppercase;margin-left:6px;}
.btn-confirmar{width:100%;background:var(--red);border:none;color:#fff;padding:10px;border-radius:8px;
  font-size:12.5px;font-weight:700;cursor:pointer;transition:.15s;margin-bottom:8px;}
.btn-confirmar:hover{background:#c4152a;}
.select-categoria{width:100%;background:var(--panel);border:1px solid var(--line);border-radius:7px;
  padding:8px 10px;color:var(--muted);font-size:12px;}
.cat-confirmada{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;}
.cat-confirmada .check{color:var(--green);}

/* Qualificação do lead (checklist) */
.field{display:flex;align-items:center;gap:9px;padding:6px 0;font-size:12px;}
.field .box{width:16px;height:16px;border-radius:4px;border:1.5px solid var(--line);flex-shrink:0;
  display:flex;align-items:center;justify-content:center;font-size:10px;color:transparent;transition:.2s;}
.field.done .box{background:var(--green);border-color:var(--green);color:#0b0b0c;}
.field .label{color:var(--muted);flex:1;} .field.done .label{color:var(--text);}
.field .val{font-size:11px;color:var(--muted);font-family:var(--mono);text-align:right;max-width:120px;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.field.done .val{color:var(--text);}
.progress-bar{height:5px;background:#232327;border-radius:3px;overflow:hidden;margin:10px 0 4px;}
.progress-fill{height:100%;background:var(--red);transition:width .3s ease;}
.progress-label{font-size:10.5px;color:var(--muted);font-family:var(--mono);}
.banner-pronto{background:#0f2417;border:1px solid var(--green);color:var(--green);font-size:11.5px;
  padding:9px 11px;border-radius:8px;margin-top:10px;line-height:1.4;}

/* Payload preview */
/* Sinais (leitura implícita) */
.sinal-card{background:var(--panel);border-left:3px solid var(--amber);border-radius:6px;
  padding:9px 11px;margin-bottom:8px;font-size:11.5px;}
.sinal-card:last-child{margin-bottom:0;}
.sinal-card.alta{border-left-color:var(--green);}
.sinal-card.baixa{border-left-color:var(--muted);}
.sinal-card .topo{display:flex;justify-content:space-between;align-items:center;font-weight:700;}
.sinal-card .badge-conf{font-size:9px;padding:2px 7px;border-radius:20px;text-transform:uppercase;
  background:rgba(245,166,35,.15);color:var(--amber);}
.sinal-card.alta .badge-conf{background:rgba(46,204,113,.15);color:var(--green);}
.sinal-card .desc{margin-top:4px;}
.sinal-card .evid{color:var(--muted);font-style:italic;margin-top:4px;}

.btn-notion-full{width:100%;background:var(--red);border:none;color:#fff;padding:12px;border-radius:8px;
  font-size:13px;font-weight:700;cursor:pointer;transition:.15s;}
.btn-notion-full:hover{background:#c4152a;}
.btn-notion-full:disabled{background:var(--panel);color:var(--muted);cursor:default;border:1px solid var(--line);}
.link-notion{display:block;text-align:center;background:var(--panel-2);border:1px solid var(--line);
  color:var(--text);padding:11px;border-radius:8px;text-decoration:none;font-size:12.5px;font-weight:600;}

/* ══════════ SIDEBAR ══════════ */
.sidebar{width:300px;flex-shrink:0;background:var(--panel);border-right:1px solid var(--line);
  overflow-y:auto;}
.sidebar::-webkit-scrollbar{width:6px;} .sidebar::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}
.sidebar-head{padding:14px 16px 8px;font-size:11px;text-transform:uppercase;letter-spacing:.07em;
  color:var(--muted);}
.lista-clientes{display:flex;flex-direction:column;}
.item-cliente{padding:12px 16px;border-bottom:1px solid #1c1c1f;cursor:pointer;transition:.12s;
  border-left:3px solid transparent;}
.item-cliente:hover{background:var(--panel-2);}
.item-cliente.ativo{background:#1c1315;border-left-color:var(--red);}
.item-cliente .nome{font-weight:600;font-size:13px;}
.item-cliente .empresa{font-size:11.5px;color:var(--muted);margin-top:2px;}
.item-cliente .tags{display:flex;gap:6px;margin-top:6px;flex-wrap:wrap;}
.tag{font-size:9.5px;padding:3px 8px;border-radius:20px;font-weight:700;text-transform:uppercase;
  letter-spacing:.03em;}
.tag.fase{background:var(--panel-2);color:var(--muted);border:1px solid var(--line);}
.tag.manual{background:rgba(245,166,35,.15);color:var(--amber);border:1px solid rgba(245,166,35,.4);}
.tag.auto{background:rgba(46,204,113,.15);color:var(--green);border:1px solid rgba(46,204,113,.4);}
.lista-vazia, .empty-state{color:var(--muted);font-size:12.5px;padding:20px;text-align:center;}
.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;
  height:100%;gap:14px;}

/* ══════════ MAIN PANEL ══════════ */
.main{flex:1;display:flex;flex-direction:column;min-width:0;overflow-y:auto;}
.main::-webkit-scrollbar{width:6px;} .main::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}
.conversa-head{padding:16px 22px;border-bottom:1px solid var(--line);display:flex;
  justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;
  background:linear-gradient(180deg,#121214,transparent);}
.conversa-head h2{margin:0;font-size:17px;display:flex;align-items:center;gap:10px;}
.conversa-head .sub{font-size:11.5px;color:var(--muted);margin-top:4px;}
.tagpill{font-size:11px;padding:5px 10px;border-radius:20px;font-weight:600;}
.acoes{display:flex;gap:8px;flex-wrap:wrap;align-items:center;}

.modo-toggle{display:flex;border:1px solid var(--line);border-radius:8px;overflow:hidden;}
.modo-toggle button{background:var(--panel-2);border:none;color:var(--muted);padding:8px 14px;
  font-size:11.5px;font-weight:700;cursor:pointer;transition:.15s;}
.modo-toggle button.ativo.manual{background:rgba(245,166,35,.18);color:var(--amber);}
.modo-toggle button.ativo.auto{background:rgba(46,204,113,.18);color:var(--green);}

.btn-notion{background:var(--red);border:none;color:#fff;padding:9px 16px;border-radius:8px;
  font-size:12px;font-weight:700;cursor:pointer;transition:.15s;text-decoration:none;
  display:inline-flex;align-items:center;gap:6px;}
.btn-notion:hover{background:#c4152a;}
.btn-notion:disabled{background:var(--panel-2);color:var(--muted);cursor:default;}
.btn-notion.link{background:var(--panel-2);color:var(--text);border:1px solid var(--line);}

.corpo{flex:1;padding:20px 22px;overflow-y:auto;}

/* ══════════ CAIXA DE ENVIO MANUAL ══════════ */
.envio-box{border-top:1px solid var(--line);padding:12px 22px;background:var(--panel);flex-shrink:0;}
.btn-usar-sugestao{background:var(--panel-2);border:1px solid var(--line);color:var(--muted);
  padding:6px 12px;border-radius:20px;font-size:11px;cursor:pointer;margin-bottom:8px;transition:.15s;}
.btn-usar-sugestao:hover{border-color:var(--red);color:var(--text);}
.envio-linha{display:flex;gap:10px;align-items:flex-end;}
.envio-linha textarea{flex:1;background:var(--panel-2);border:1px solid var(--line);border-radius:8px;
  padding:9px 12px;color:var(--text);font-size:13px;font-family:inherit;resize:none;}
.envio-linha textarea:focus{outline:none;border-color:var(--red);}
.btn-enviar{background:var(--red);border:none;color:#fff;padding:10px 18px;border-radius:8px;
  font-size:13px;font-weight:700;cursor:pointer;transition:.15s;flex-shrink:0;}
.btn-enviar:hover{background:#c4152a;}
.btn-enviar:disabled{background:var(--panel-2);color:var(--muted);cursor:default;}
.chat{display:flex;flex-direction:column;gap:10px;}
.msg{max-width:70%;padding:10px 14px;border-radius:12px;font-size:13px;line-height:1.5;}
.msg.cliente{align-self:flex-start;background:var(--panel-2);border-bottom-left-radius:3px;}
.msg.ia{align-self:flex-end;background:var(--green-dim);border-bottom-right-radius:3px;}
.msg .meta{font-size:10px;color:var(--muted);margin-top:5px;}

.toast{position:fixed;bottom:20px;right:20px;background:var(--panel);border:1px solid var(--line);
  border-left:3px solid var(--green);border-radius:8px;padding:12px 16px;font-size:12.5px;
  box-shadow:0 10px 30px rgba(0,0,0,.4);z-index:2000;max-width:320px;animation:slidein .2s ease;}
.toast.erro{border-left-color:var(--red);}
@keyframes slidein{from{transform:translateY(10px);opacity:0;}to{transform:translateY(0);opacity:1;}}

@media (max-width: 1000px){
  .painel-lateral{display:none;}
}
@media (max-width: 720px){
  .sidebar{width:100%;position:absolute;inset:0;z-index:10;}
  .layout{position:relative;}
}

/* ══════════ EDITOR DE BRIEFING ══════════ */
.briefing-vazio{font-size:11.5px;color:var(--muted);line-height:1.5;margin-bottom:10px;}
.briefing-tag{font-size:10.5px;color:var(--amber);font-weight:700;text-transform:uppercase;
  letter-spacing:.03em;margin-bottom:8px;}
.briefing-textarea{width:100%;min-height:110px;background:var(--panel);border:1px solid var(--line);
  border-radius:8px;padding:10px;color:var(--text);font-size:12px;line-height:1.55;font-family:inherit;
  resize:vertical;margin-bottom:8px;}
.briefing-textarea:focus{outline:none;border-color:var(--red);}
.briefing-acoes{display:flex;gap:8px;margin-bottom:10px;flex-wrap:wrap;}
.btn-mini{flex:1;min-width:110px;background:var(--panel-2);border:1px solid var(--line);
  border-radius:7px;padding:8px 10px;color:var(--text);font-size:11px;cursor:pointer;transition:.15s;}
.btn-mini:hover{border-color:var(--red);}
.briefing-texto{font-size:12px;line-height:1.6;padding:11px 13px;background:var(--panel);
  border-radius:8px;border:1px solid var(--line);}
.briefing-texto.enviado{border-color:rgba(46,204,113,.35);}
.briefing-lock{margin-top:8px;padding:9px 11px;background:#141416;border-left:2px solid var(--muted);
  border-radius:4px;font-size:10.5px;color:var(--muted);line-height:1.5;}

/* ══════════ PEDIDO DE HUMANO / FORA DO COMERCIAL ══════════ */
.item-cliente.urgente{border-left-color:var(--red);background:#1c1113;}
.tag.pedido-humano{background:rgba(225,29,46,.18);color:var(--red);border:1px solid rgba(225,29,46,.5);
  animation:pulso 2s ease-in-out infinite;}
.tag.fora-comercial{background:var(--panel-2);color:var(--muted);border:1px solid var(--line);}
@keyframes pulso{0%,100%{opacity:1;}50%{opacity:.6;}}
.aviso-fora-comercial p{font-size:12px;color:var(--muted);line-height:1.6;margin:0;}
.aviso-fora-comercial b{color:var(--text);}

/* ══════════ PAINEL RETRÁTIL DE EMPRESA/UNIDADE ══════════ */
.btn-icon{background:var(--panel-2);border:1px solid var(--line);border-radius:7px;
  padding:6px 10px;font-size:14px;cursor:pointer;transition:.15s;line-height:1;}
.btn-icon:hover{border-color:var(--red);}

.unidades-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:900;
  opacity:0;transition:opacity .2s ease;}
.unidades-backdrop.hidden{display:none;}
.unidades-backdrop.aberto{opacity:1;}

.unidades-painel{position:fixed;top:0;left:0;bottom:0;width:320px;background:var(--panel);
  border-right:1px solid var(--line);z-index:901;box-shadow:20px 0 50px rgba(0,0,0,.4);
  transform:translateX(-100%);transition:transform .25s ease;display:flex;flex-direction:column;}
.unidades-painel.aberto{transform:translateX(0);}
.unidades-head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;
  border-bottom:1px solid var(--line);font-size:12px;text-transform:uppercase;letter-spacing:.06em;
  color:var(--muted);font-weight:700;}
.btn-fechar{background:none;border:none;color:var(--muted);font-size:16px;cursor:pointer;
  padding:2px 6px;line-height:1;}
.btn-fechar:hover{color:var(--text);}
.lista-unidades{flex:1;overflow-y:auto;padding:10px;}
.grupo-empresa{margin-bottom:14px;}
.grupo-empresa-nome{font-size:11px;color:var(--muted);font-family:var(--mono);padding:6px 10px 4px;
  display:flex;align-items:center;gap:6px;}
.item-unidade{display:flex;align-items:center;justify-content:space-between;width:100%;
  background:var(--panel-2);border:1px solid var(--line);border-radius:8px;padding:10px 12px;
  margin-bottom:6px;cursor:pointer;transition:.15s;text-align:left;color:var(--text);font-size:13px;}
.item-unidade:hover{border-color:var(--red);}
.item-unidade.ativa{background:#1c1315;border-color:var(--red);}
.item-unidade .nome-unidade{font-weight:600;}
.item-unidade .prov-mini{font-size:9.5px;color:var(--muted);text-transform:uppercase;}
.item-unidade .check-ativa{color:var(--red);font-weight:700;}

/* ══════════ TOPBAR: ícones de unidade/admin ao lado do nome (§44) ══════════ */
.brand{gap:12px;}
.brand .btn-icon{margin-left:2px;}

/* ══════════ PAINEL RETRÁTIL DE ADMINISTRAÇÃO (abre da DIREITA) ══════════ */
.admin-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:900;
  opacity:0;transition:opacity .2s ease;}
.admin-backdrop.hidden{display:none;}
.admin-backdrop.aberto{opacity:1;}

.admin-painel{position:fixed;top:0;right:0;bottom:0;width:460px;max-width:92vw;
  background:var(--panel);border-left:1px solid var(--line);z-index:901;
  box-shadow:-20px 0 50px rgba(0,0,0,.4);transform:translateX(100%);
  transition:transform .25s ease;display:flex;flex-direction:column;}
.admin-painel.aberto{transform:translateX(0);}

.admin-tabs{display:flex;border-bottom:1px solid var(--line);flex-shrink:0;}
.admin-tab{flex:1;background:none;border:none;color:var(--muted);padding:11px 8px;
  font-size:11.5px;font-weight:700;cursor:pointer;transition:.15s;
  border-bottom:2px solid transparent;text-transform:uppercase;letter-spacing:.03em;}
.admin-tab:hover{color:var(--text);}
.admin-tab.ativo{color:var(--red);border-bottom-color:var(--red);}
.admin-conteudo{flex:1;overflow-y:auto;padding:16px;}
.admin-conteudo::-webkit-scrollbar{width:6px;}
.admin-conteudo::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}

/* Lista de registros (usuários/unidades/empresas) dentro do painel admin */
.admin-lista{display:flex;flex-direction:column;gap:8px;margin-bottom:16px;}
.admin-item{background:var(--panel-2);border:1px solid var(--line);border-radius:8px;
  padding:10px 12px;display:flex;align-items:center;justify-content:space-between;gap:10px;}
.admin-item.inativo{opacity:.5;}
.admin-item-info{min-width:0;}
.admin-item-nome{font-size:13px;font-weight:600;}
.admin-item-sub{font-size:11px;color:var(--muted);font-family:var(--mono);
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.admin-item-acoes{display:flex;gap:6px;flex-shrink:0;}
.btn-xs{background:var(--panel);border:1px solid var(--line);color:var(--text);
  padding:5px 9px;border-radius:6px;font-size:10.5px;cursor:pointer;transition:.15s;}
.btn-xs:hover{border-color:var(--red);}
.btn-xs.perigo:hover{border-color:var(--red);color:var(--red);}
.badge-papel{font-size:9px;padding:2px 7px;border-radius:20px;font-weight:700;
  text-transform:uppercase;letter-spacing:.03em;flex-shrink:0;}
.badge-papel.super_admin{background:rgba(245,166,35,.15);color:#f5a623;border:1px solid rgba(245,166,35,.4);}
.badge-papel.admin{background:rgba(46,204,113,.15);color:var(--green);border:1px solid rgba(46,204,113,.4);}
.badge-papel.atendente{background:var(--panel);color:var(--muted);border:1px solid var(--line);}

/* Formulário de cadastro/edição dentro do painel admin */
.admin-form{background:var(--panel-2);border:1px solid var(--line);border-radius:10px;
  padding:14px;margin-bottom:16px;}
.admin-form h4{margin:0 0 10px;font-size:11px;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted);}
.form-row{margin-bottom:10px;}
.form-row label{display:block;font-size:11px;color:var(--muted);margin-bottom:4px;}
.form-row input, .form-row select{width:100%;background:var(--panel);border:1px solid var(--line);
  border-radius:7px;padding:8px 10px;color:var(--text);font-size:12.5px;font-family:inherit;}
.form-row input:focus, .form-row select:focus{outline:none;border-color:var(--red);}
.form-row-dupla{display:flex;gap:8px;}
.form-row-dupla .form-row{flex:1;}
.form-acoes{display:flex;gap:8px;margin-top:12px;}
.btn-primario{flex:1;background:var(--red);border:none;color:#fff;padding:9px;
  border-radius:7px;font-size:12px;font-weight:700;cursor:pointer;transition:.15s;}
.btn-primario:hover{background:#c4152a;}
.btn-secundario{background:var(--panel);border:1px solid var(--line);color:var(--text);
  padding:9px 14px;border-radius:7px;font-size:12px;cursor:pointer;transition:.15s;}
.btn-secundario:hover{border-color:var(--muted);}
.form-erro{color:var(--red);font-size:11px;margin-top:8px;min-height:14px;}
.btn-novo{width:100%;background:var(--panel-2);border:1px dashed var(--line);color:var(--muted);
  padding:10px;border-radius:8px;font-size:12px;cursor:pointer;margin-bottom:14px;transition:.15s;}
.btn-novo:hover{border-color:var(--red);color:var(--text);}

/* ══════════ MÍDIA REAL NO CHAT (item 7 do DECISOES.md) ══════════ */
.msg-midia-img{display:block;max-width:100%;max-height:280px;border-radius:8px;
  margin-bottom:8px;cursor:zoom-in;object-fit:cover;}
.msg-midia-audio{display:block;width:100%;margin-bottom:8px;height:34px;}
.msg-midia-doc{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.06);
  border:1px solid var(--line);border-radius:8px;padding:8px 12px;margin-bottom:8px;
  font-size:12px;text-decoration:none;color:var(--text);}
.msg-midia-doc:hover{border-color:var(--red);}

/* ══════════ ABA "PROMPT DA IA" (seção 58 do DECISOES.md) ══════════ */
.prompt-bloco{background:var(--panel-2);border:1px solid var(--line);border-radius:10px;
  padding:14px;margin-bottom:16px;}
.prompt-bloco h4{margin:0 0 10px;font-size:11px;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted);}
.prompt-texto-atual{max-height:160px;overflow-y:auto;background:var(--panel);
  border:1px solid var(--line);border-radius:7px;padding:10px;font-size:11.5px;
  font-family:var(--mono);white-space:pre-wrap;color:var(--muted);line-height:1.5;}
.prompt-texto-atual::-webkit-scrollbar{width:6px;}
.prompt-texto-atual::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}
.prompt-meta{font-size:10.5px;color:var(--muted);margin-top:6px;}

.conversa-item{position:relative;margin-bottom:10px;}
.conversa-item textarea{width:100%;min-height:90px;background:var(--panel);
  border:1px solid var(--line);border-radius:7px;padding:8px 10px;color:var(--text);
  font-size:12px;font-family:inherit;resize:vertical;}
.conversa-item textarea:focus{outline:none;border-color:var(--red);}
.conversa-item-label{font-size:10.5px;color:var(--muted);margin-bottom:4px;display:flex;
  justify-content:space-between;align-items:center;}
.btn-remover-conversa{background:none;border:none;color:var(--muted);cursor:pointer;
  font-size:11px;padding:0 4px;}
.btn-remover-conversa:hover{color:var(--red);}

.resumo-ia{background:var(--panel);border:1px solid var(--line);border-radius:7px;
  padding:12px;font-size:12.5px;line-height:1.6;white-space:pre-wrap;margin-bottom:12px;}
.prompt-sugerido-area{width:100%;min-height:260px;background:var(--panel);
  border:1px solid var(--line);border-radius:7px;padding:10px;color:var(--text);
  font-size:12px;font-family:var(--mono);resize:vertical;margin-bottom:12px;}
.prompt-sugerido-area:focus{outline:none;border-color:var(--red);}

.badge-status{font-size:9px;padding:2px 7px;border-radius:20px;font-weight:700;
  text-transform:uppercase;letter-spacing:.03em;}
.badge-status.sugerido{background:rgba(245,166,35,.15);color:#f5a623;border:1px solid rgba(245,166,35,.4);}
.badge-status.aplicado{background:rgba(46,204,113,.15);color:var(--green);border:1px solid rgba(46,204,113,.4);}
.badge-status.descartado{background:var(--panel);color:var(--muted);border:1px solid var(--line);}

.historico-item{cursor:pointer;}
.historico-item-detalhe{margin-top:10px;padding-top:10px;border-top:1px solid var(--line);}

/* ══════════ BOTÃO FIM DE EXPEDIENTE (seção 62 do DECISOES.md) ══════════ */
.btn-fim-expediente{background:var(--panel-2);border:1px solid var(--amber);color:var(--amber);
  padding:6px 14px;border-radius:7px;font-size:12px;font-weight:700;cursor:pointer;
  transition:.15s;flex-shrink:0;}
.btn-fim-expediente:hover{background:var(--amber);color:#1a1a1c;}

/* ══════════ BOTÃO FIRMA + EXCLUIR + CONTATO NEUTRO (seção 62) ══════════ */
.head-acoes{display:flex;align-items:center;gap:12px;flex-wrap:wrap;}
.btn-firma{background:var(--panel-2);border:1px solid var(--muted);color:var(--muted);
  padding:6px 16px;border-radius:7px;font-size:12px;font-weight:700;cursor:pointer;transition:.15s;}
.btn-firma:hover{border-color:var(--green);color:var(--green);}
.btn-firma.ativo{background:var(--green-dim);border-color:var(--green);color:#fff;}
.btn-excluir-card{background:none;border:1px solid var(--line);color:var(--muted);
  padding:6px 10px;border-radius:7px;font-size:13px;cursor:pointer;transition:.15s;}
.btn-excluir-card:hover{border-color:var(--red);color:var(--red);}
.item-cliente.neutro{opacity:.55;}
.item-cliente.neutro:hover{opacity:.85;}
.tag-firma{display:inline-block;font-size:9px;padding:1px 7px;border-radius:20px;font-weight:700;
  text-transform:uppercase;letter-spacing:.03em;background:var(--green-dim);color:#fff;
  border:1px solid var(--green);margin-left:6px;vertical-align:middle;}

/* ══════════ GUIA DOS 12 PILARES (seção 62) ══════════ */
.guia-overlay{position:fixed;inset:0;background:rgba(0,0,0,.65);z-index:950;
  display:flex;align-items:center;justify-content:center;padding:24px;}
.guia-overlay.hidden{display:none;}
.guia-modal{background:var(--panel);border:1px solid var(--line);border-radius:14px;
  max-width:760px;width:100%;max-height:88vh;overflow-y:auto;padding:22px 26px;
  box-shadow:0 24px 80px rgba(0,0,0,.5);}
.guia-modal::-webkit-scrollbar{width:6px;}
.guia-modal::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}
.guia-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px;}
.guia-head h2{margin:0;font-size:19px;}
.guia-intro{font-size:12.5px;color:var(--muted);line-height:1.6;margin:0 0 18px;}
.guia-grupos{display:grid;grid-template-columns:1fr 1fr;gap:16px;}
@media(max-width:640px){.guia-grupos{grid-template-columns:1fr;}}
.guia-grupo h3{font-size:11px;text-transform:uppercase;letter-spacing:.07em;margin:0 0 10px;
  padding-bottom:6px;border-bottom:2px solid;}
.guia-pilar{margin-bottom:12px;}
.guia-pilar-nome{font-size:12.5px;font-weight:700;display:flex;align-items:center;gap:8px;margin-bottom:3px;}
.guia-num{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;
  border-radius:50%;font-size:10px;color:#1a1a1c;font-weight:800;flex-shrink:0;}
.guia-pilar-desc{font-size:11.5px;color:var(--muted);line-height:1.55;padding-left:28px;}

/* ══════════ STEPPER DE FASE + ABAS DO PAINEL DIREITO (seção 63) ══════════ */
.stepper{display:flex;gap:4px;margin-bottom:10px;}
.step{flex:1;height:5px;border-radius:3px;background:var(--line);transition:.25s;}
.step.current{box-shadow:0 0 0 1px rgba(255,255,255,.25);}
.stagerow{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;}
.stagerow .cur{font-size:14px;font-weight:700;}
.advance-btn{background:var(--panel-2);border:1px solid var(--line);color:var(--text);
  padding:6px 12px;border-radius:7px;font-size:11px;cursor:pointer;transition:.15s;}
.advance-btn:hover:not(:disabled){border-color:var(--green);color:var(--green);}
.advance-btn:disabled{opacity:.45;cursor:not-allowed;}

.pl-tabs{display:flex;gap:0;margin:16px 0 0;border-bottom:1px solid var(--line);}
.pl-tabbtn{flex:1;background:none;border:none;color:var(--muted);padding:9px 6px;
  font-size:11.5px;font-weight:700;cursor:pointer;transition:.15s;
  border-bottom:2px solid transparent;text-transform:uppercase;letter-spacing:.03em;}
.pl-tabbtn:hover{color:var(--text);}
.pl-tabbtn.ativo{color:var(--red);border-bottom-color:var(--red);}
.pl-painel-aba[hidden]{display:none;}

/* Cards de sugestão (clicáveis → vão pra caixa de envio) */
.sug-ia{background:var(--panel-2);border:1px solid var(--line);border-radius:9px;
  padding:11px 13px;margin-bottom:9px;cursor:pointer;transition:.15s;}
.sug-ia{border-color:var(--green-dim);}
.sug-ia:hover{border-color:var(--red);transform:translateY(-1px);}
.sug-tag{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted);margin-bottom:5px;}
.sug-ia .sug-tag{color:var(--green);}
.sug-texto{font-size:12.5px;line-height:1.55;}
.sug-aviso{background:rgba(245,166,35,.1);border:1px solid rgba(245,166,35,.35);border-radius:8px;
  padding:10px 12px;font-size:11.5px;line-height:1.5;color:var(--amber);margin-bottom:11px;}
.btn-pedir-sug{width:100%;background:var(--panel-2);border:1px dashed var(--green);color:var(--green);
  padding:9px;border-radius:8px;font-size:12px;font-weight:700;cursor:pointer;transition:.15s;}
.btn-pedir-sug:hover:not(:disabled){background:var(--green-dim);color:#fff;border-style:solid;}
.btn-pedir-sug:disabled{opacity:.6;cursor:wait;}

/* Chat interno com a IA */
.ia-chatbox{max-height:260px;overflow-y:auto;display:flex;flex-direction:column;gap:8px;
  margin-bottom:10px;padding-right:4px;}
.ia-chatbox::-webkit-scrollbar{width:5px;}
.ia-chatbox::-webkit-scrollbar-thumb{background:var(--line);border-radius:3px;}
.ia-msg{max-width:90%;padding:8px 11px;border-radius:9px;font-size:12px;line-height:1.5;
  white-space:pre-wrap;}
.ia-msg.atendente{align-self:flex-end;background:var(--panel-2);border:1px solid var(--line);}
.ia-msg.ia{align-self:flex-start;background:rgba(46,204,113,.09);border:1px solid var(--green-dim);}
.ia-input-linha{display:flex;gap:7px;align-items:flex-end;}
.ia-input-linha textarea{flex:1;background:var(--panel);border:1px solid var(--line);border-radius:7px;
  padding:8px 10px;color:var(--text);font-size:12px;font-family:inherit;resize:vertical;}
.ia-input-linha textarea:focus{outline:none;border-color:var(--red);}
.btn-pedir-sug:disabled{opacity:.5;cursor:not-allowed;border-color:var(--line);color:var(--muted);}
.btn-pedir-sug:disabled:hover{background:var(--panel-2);color:var(--muted);border-style:dashed;}

/* Guia dos 12 Pilares — bloco de destaque (não é um botãozinho: é consulta
   constante do atendente até decorar os pilares) */
.guia-destaque{width:100%;display:flex;align-items:center;gap:11px;text-align:left;
  background:linear-gradient(90deg,rgba(245,166,35,.16),rgba(245,166,35,.05));
  border:1px solid var(--amber);border-radius:10px;padding:11px 13px;margin-bottom:12px;
  cursor:pointer;transition:.18s;color:var(--text);font-family:inherit;}
.guia-destaque:hover{background:linear-gradient(90deg,rgba(245,166,35,.28),rgba(245,166,35,.1));
  transform:translateY(-1px);box-shadow:0 4px 14px rgba(245,166,35,.15);}
.guia-destaque-icone{font-size:20px;flex-shrink:0;}
.guia-destaque-texto{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0;}
.guia-destaque-texto b{font-size:12.5px;color:var(--amber);}
.guia-destaque-texto small{font-size:10.5px;color:var(--muted);}
.guia-destaque-seta{font-size:20px;color:var(--amber);flex-shrink:0;line-height:1;}

/* ══════════ OS 12 PILARES no painel lateral (seção 62 / item 9) ══════════ */
.pilar-grupo{margin-bottom:14px;}
.pilar-grupo-titulo{font-size:9.5px;font-weight:800;text-transform:uppercase;letter-spacing:.07em;
  margin-bottom:6px;opacity:.9;}
.pilar-item{padding:5px 0;border-bottom:1px solid rgba(255,255,255,.04);}
.pilar-item:last-child{border-bottom:none;}
.pilar-item.pendente{display:flex;align-items:center;gap:7px;opacity:.45;}
.pilar-linha{display:flex;align-items:center;gap:7px;}
.pilar-check{font-size:11px;flex-shrink:0;line-height:1;}
.pilar-item.pendente .pilar-check{color:var(--muted);}
.pilar-nome{font-size:11.5px;flex:1;min-width:0;}
.pilar-item.capturado .pilar-nome{font-weight:600;}
.pilar-desc{font-size:11px;color:var(--muted);line-height:1.5;margin:4px 0 0 18px;}
.pilar-evid{font-size:10.5px;color:var(--muted);font-style:italic;margin:3px 0 2px 18px;
  padding-left:8px;border-left:2px solid var(--line);opacity:.85;}
.badge-conf.alta{color:var(--green);}
.badge-conf.media{color:var(--amber);}
.badge-conf.baixa{color:var(--muted);}

/* ══════════ UM NÚMERO POR ATENDENTE (seção 75) ══════════ */
.btn-reatribuir{background:var(--panel-2);border:1px solid var(--line);color:var(--muted);
  padding:6px 12px;border-radius:7px;font-size:11.5px;cursor:pointer;transition:.15s;
  max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.btn-reatribuir:hover{border-color:var(--amber);color:var(--amber);}
.form-sep{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);
  margin:16px 0 4px;padding-top:12px;border-top:1px solid var(--line);font-weight:700;}
.form-hint{font-size:10.5px;color:var(--muted);line-height:1.5;margin-bottom:10px;}

/* ══════════ ENVIO DE ARQUIVO E ÁUDIO (seção 93) ══════════ */
.btn-anexo{background:var(--panel-2);border:1px solid var(--line);color:var(--muted);
  padding:0 12px;border-radius:8px;font-size:17px;cursor:pointer;transition:.15s;flex-shrink:0;}
.btn-anexo:hover:not(:disabled){border-color:var(--red);color:var(--text);}
.btn-anexo:disabled{opacity:.5;cursor:wait;}
.gravando{display:flex;align-items:center;gap:10px;margin-top:8px;font-size:12px;color:var(--red);}
.gravando.hidden{display:none;}
.ponto-rec{width:9px;height:9px;border-radius:50%;background:var(--red);
  animation:pulsa 1s ease-in-out infinite;}
@keyframes pulsa{0%,100%{opacity:1;}50%{opacity:.25;}}